Wednesday, October 14, 2009

Nortel Norstar Flash Voicemail Vs. Nortel Norstar Call Pilot Voicemail

So, you need to add voicemail to your Nortel Norstar phone system. The question is which voicemail do you choose? Well, you have two choices. The first is the Nortel Norstar Startalk Flash Voicemail and the second is the Nortel Norstar Call Pilot Voicemail system. Not sure what either of them do? I'm going to tell you!

The Nortel Norstar Startalk Flash Voicemail is the older of the two voicemail systems, but that doesn't mean the newer is necessarily better depending on your needs. The Flash voicemail comes in two flavors a 2 port and a 4 port.
The Startalk Flash 2 offers the following:
  • 2 Digital Voice Channels
  • Automated Attendant
  • 24 Mail Boxes
  • 90 Minutes of message storage time
  • Upgradeable to a Flash 4 by using a 2 Port Flash Upgrade
  • Compatible with 3x8, 6x16, 8x24, MICS, CICS

In case you don't know, a port is a dedicated channel to the voicemail from the phone system. This means that 1 person can be connected to a port at a time. So, 2 ports equals 2 people at a time.

The Startalk Flash 4 offers the following:
  • 4 Digital Voice Channels
  • Automated Attendant
  • 48 Mail Boxes
  • 180 Minutes of message storage time
  • Compatible with 3x8; 6x16; 8x24; MICS; CICS
The Nortel Norstar CallPilot 100 and the CallPilot 150 are the newest voicemails for the Norstar line. The Norstar Call Pilot series by Nortel has a larger list of abilities to suit a more advanced telephony need.
The Call Pilot 100 offers:
  • Custom Call Routing
  • 10 voicemails and 4 ports expandable to 40 voicemails via Authorization Keycodes
  • Up to 4 different greetings
  • IP enabled with 10/100 Ethernet ports
  • Web based administration and maintenance
  • Compatible with CICS 4.1 or higher; MICS 4.1 or higher; and 3x8 DR5.1
The Call Pilot 150 offers:
  • Custom Call Routing
  • 20 voicemails and 8 ports expandable to 300 voicemails via Authorization Keycodes
  • Unified Messaging
  • Up to 4 different greetings
  • IP enabled with 10/100 Ethernet ports
  • Web based administration and maintenance
  • Compatible with CICS 4.1 or higher; MICS 4.1 or higher; and 3x8 DR5.1
So, like I said newer may not be better depending on your budget and functionality needs.

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